RETURN & REFUND POLICY
We allow all merchandise, with original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer Care Department. All items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit. All sales are final on clearance items.
Refunds for items returned after 30 days of original purchase will be in the form of a gift card at the current retail price. Items returned after 90 days of purchase will not be accepted. If you receive a defective item, the wrong item or the wrong quantity, please Contact Us from firstname.lastname@example.org immediately. We will resend the correct item to you and refund the return shipping costs due to our error.
We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.
Orders placed using PayPal cannot be returned to a retail store and must be mailed to our Customer Care Department for a refund. These orders are only eligible for return, not exchange. Should you need to exchange an item, you will need to return the item and place a new order.
Items with Custom Decoration
All sales are final and customized/personalized items cannot be returned. No refunds, merchandise credits or exchanges will be given.
Shipping and Handling Fees
Shipping and handling fees are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.
No Receipt or Packing Slip
Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price.
Items returned with a gift receipt invoice can be exchanged for another item or returned for a gift card. If you do not have a gift receipt invoice, the value of the merchandise will be based on the current selling price of the item(s) returned.----
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 17005 Westfield Park Rd Westfield Indiana US 46074.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6461 Windsor Lake Cir. Sanford, Florida US 32773
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.